Maggi Boutelle
Senior Vice President
Trust Securities Processing
UNION BANK
San Diego, California
Cristina Scassa
Senior Vice President
Operational Risk Management
TD BANK
Portland, Maine
Cristina Scassa is SVP Operational Risk at TD Bank, America’s Most
Convenient Bank. She is responsible for the implementation of a robust
governance framework for Operational Risk Management at TD Bank that is
not only aligned with the requirements of the Canadian parent bank and
the Canadian regulators, but fully meets the requirements of the US
regulators and an independent board of directors in the United States.
At the conference, Cristina will describe the key elements of the
Operational Risk Management governance framework and describe how these
have been operationalized at TD Bank. She will point out common
challenges associated with a complex, multi-level governance structure
and suggest options to ensure effective management of those challenges.
Anyone faced with demands from multiple regulators or from local
management and remote governing parent companies will benefit from
Cristina’s presentation.
