Compliance Managers / the Second Line of Defense Manag- ers continue to eld demands from multiple sets of stakeholders with their own sets of priorities including managers, senior and junior business people seeking advice or approvals, internal projects and product development, advice on control structures, and questions from their own teams and regulators. In this ses- sion, David will walk through a set of habits and lessons learned from 19 years of experience in the duciary industry on how to effectively manage demands and to deliver effective and ef cient Compliance support.