This the feature article from our Issue #4, 2020 FIRMA FORUM Newsletter. Members can view the entire issue, and past issues, in our archive
By Dolores Atallo
How resilient is our organization? How do we track our organization’s change in resilience? Those are two of the most common questions posed by boards on the topic of resilience. The proper responses tothese seemingly abstract questions require a firm understanding of the organization’s ability to recover important services and functions, as well as the ability to benchmark resilience, either on a comparative basis or using an organizational baseline.